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General
Information
If you encounter
problems at any time during the checkout process please email
CustomerService@international-electrical-supplies.com
or call toll free 1-888-295-7650 at anytime for assistance.
Because of the high volume of time-consuming (the nature of
international electricity issues) telephone calls (customer calls
average 15-20 minutes), you will probably receive faster responses
by email. On-line ordering is fastest and ships fastest but we can
also take telephone orders. Most on-line in-stock orders placed
before noon central time will ship same day. If in doubt or if a
delivery time is critical, please contact us first. Thank You!
Please
review our shipping, privacy, and return policies. If at any time
the information you need can't be found on these pages, then email
us by simply clicking the icon at the bottom of each page or call
toll free 1-888-295-7650.
If
you call and the line is busy, please leave a message with the
operator or the voice mail. The voice mail should pick up when all
of our customer service associates are busy helping other
customers.
There
are no handling charges for any orders
How
To Order
You
can order on-line through our secure server and shopping cart
(fastest method) or you can call in your order toll free at
1-888-295-7650. On-line orders go directly to the shipping
department and in-stock orders received by noon central time are
shipped the same day. Call or email us to verify whether an item
is in stock or not. We guarantee the security of both your
on-line and telephone order on our end.
Payment
Methods
We
accept the following credit cards when you have a billing address
in the United States: Paypal, Master Card, Visa, Discover, and
American Express. Arrangements can also be made for payment by
wire transfer, money order, and personal check. We do accept
Purchase Orders from companies, government agencies, schools, etc.
once the entity has established an account with us. The process
requires that a credit application be requested, completed and
returned for submission to our credit approval company. They have
been averaging 3-5 days for most applications.
Tax
No
tax added except .05825% for Missouri residents.
SHIPPING
INFORMATION
General
Information
UPS,
FEDEX, and other delivery services don't ship or move your
packages on weekends or holidays. When counting the days for an
expected delivery, don't include the day a package shipped, any
weekend days, or any holidays. For example, if an in stock order
is placed on a Friday (non-holiday) before noon central,
requesting Next Day Air shipping method. The order, for most in
stock items, should ship that Friday and arrive on the following
Monday (weather permitting and presuming it isn't a holiday).
Another example, a 2nd Day Air order is placed on a
weekend or a holiday. It would ship on the next business day
(non-weekend, non-holiday). If, in this example, the order was
placed on Saturday and Monday is a holiday then the order would
ship on Tuesday and should arrive on the following Thursday. If in
doubt about delivery times, especially time sensitive orders
please call our toll free number 877 894 1960
Product
Availability
We
try to ship the same day if the order is received early enough
(usually before noon central time) but most orders ship within 24
hours except when placed late on Fridays, weekends, and holidays.
If an order isn't available or isn't going to ship within 24 hours
you will be notified ASAP by email if that information is provided
accurately.
Shipping
Methods
The
ordering process asks you to choose the method of delivery you
want us to use. Most methods are represented, however, if you have
a preference not shown, contact us and we will try to accommodate
your needs.
Shipping
Restrictions
UPS,
Fed Ex, and carriers of that sort will not deliver to P.O. Boxes,
APO, or FPO addresses. An order
requesting delivery to a PO box or APO, FPO address should choose
USPS Priority Mail service
Also,
UPS, Fed Ex, and carriers of that sort will not deliver without a
contact telephone number, so, to avoid possible delivery delays,
be sure to include a contact phone number with your order.
Shipping
Charges
You
will see the total shipping charges before you authorize the
billing to your credit card and you will also have the opportunity
to go back and change the method of shipping as often as you want
to see what each method will cost you. Only when you are satisfied
with the method and authorize the charge will you be billed. At
any time through the shopping cart process you can cancel the
order. Even after the order has been placed but before
the product has been shipped we will be glad to cancel the order
for you, no questions asked. We do not have handling charges for
any orders.
Ship
To Locations
We
ship internationally (see payment
requirements) but the only countries supported at the
shopping cart are United States and Canada. For shipments to other
countries, please call Customer Service at 877 894 1961. Credit
card companies currently only support those orders with US and
most Canadian billing addresses.
Important,
Please Note:
We
will attempt to ship by whatever means you request but understand
that we are just the go-between for you and the shipping service
you choose. We will use any shipper you choose but we have
absolutely no control over their policies and performance. We have
found UPS ground to be the most reliable ground shipper but we
will use any shipping company you request. We collect the shippers
charges for you and transfer those charges to the shipper you have
chosen. We then transmit the “ship to” information
from your order to the shipper for you. If you prefer a particular
carrier please inform us and we will try to accommodate your
request. If you do have problems with deliveries we will attempt
to help you resolve them.
All
orders that are refused and returned will be charged the original
shipping cost plus any expenses incurred by the return. All orders
that cannot be delivered because of customer error and are
returned will be charged the original shipping cost plus any
expenses incurred by the return. Again, if you have problems with
deliveries we will attempt to help you resolve them.
Hours
of Operation
When
our associates are available to assist you.
7:00
A.M. to 7:00 P.M. Central - Monday - Friday
10:00
A.M. to 6:00 P.M. Central - Saturday, Sunday, and Holidays
Corporate
Offices are located at:
25
Cherokee Drive
St.Peters
MO 63376-3927
1-888-295-7650
IES
Return Goods Policy
If
you purchase an item from us and it isn't what you expected,
simply contact us within 30 days of the purchase date for an RMA
number (return material authorization) at
CustomerService@international-electrical-supplies.com
or toll free at 1-888-295-7650. The RMA will include all the
necessary return instructions. When we receive the returned
product, with its original packaging, instructions, warranties and
other paperwork, and determine that it is still able to be sold by
us “as new”, we will then credit your account for 100%
of the cost of the product. If any of the conditions for return
aren't met (eg. missing instructions, packaging, or signs of use)
then a minimum 15% restocking charge can be assessed and deducted
from the credit that would have been applied to the original
credit card.
If you purchase a product from us and, in
spite of our best efforts and extensive testing, it is defective
please contact us at
CustomerService@international-electrical-supplies.com
or toll free at 1-888-295-7650 for an RMA number (return material
authorization) which will include all the necessary return
instructions. You must contact us within 30 days of the date of
purchase, explain the problem, and we will send you a return
material authorization (RMA) that will include all necessary
return instructions. Once we have determined that
the product is defective, we will then have 2 options: 1).
repairing or replacing the item and crediting your account for
your return shipping costs; or 2). refunding your original
purchase price and your return shipping expenses.
Obviously,
this policy presumes that the product(s) have not been damaged
through abuse or misuse. We cannot assume any responsibility for
products that have not been used properly and according to
instructions. We will not be responsible for any product that has
been subjected to misuse, negligence, or damage.
After
30 days, all products are covered by the manufacturers'
warranties. You will want to be sure to save and file all product
paperwork for future reference.
NO
RETURNS WILL BE ACCEPTED WITHOUT PRIOR AUTHORIZATION
Our
receiving department is not allowed to accept any deliveries that
don't have an RMA number. They are instructed to refuse any
delivery that we don't recognize or aren't expecting and the
shipping services will automatically return refused deliveries to
the sender at sender's expense.
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